{"id":77355,"date":"2016-04-05T13:22:57","date_gmt":"2016-04-05T11:22:57","guid":{"rendered":"http:\/\/gazdasagportal.hu\/?p=77355"},"modified":"2016-04-05T13:22:57","modified_gmt":"2016-04-05T11:22:57","slug":"az-mnb-78-milliora-birsagolta-az-otp-faktoringot","status":"publish","type":"post","link":"https:\/\/gazdasagportal.hu\/index.php\/az-mnb-78-milliora-birsagolta-az-otp-faktoringot\/","title":{"rendered":"Az MNB 7,8 milli\u00f3ra b\u00edrs\u00e1golta az OTP Faktoringot"},"content":{"rendered":"<p><strong>A Magyar Nemzeti Bank (MNB) 7,8 milli\u00f3 forint fogyaszt\u00f3v\u00e9delmi b\u00edrs\u00e1got szabott ki az OTP Faktoring Zrt.-re jogs\u00e9rt\u0151 panaszkezel\u00e9si gyakorlata miatt &#8211; k\u00f6z\u00f6lte az MNB kedden.<\/strong><!--more--><\/p>\n<div class=\"ads-in-post1\"><div id=\"gazdasagportal.hu_fullbanner_wideboard\"><\/div>\r\n<\/div>\n<p>    A jegybank vizsg\u00e1lata szerint a t\u00e1rsas\u00e1g egyes esetekben nem r\u00f6gz\u00edtette megfelel\u0151en a telefonos panaszokat \u00e9s jegyz\u0151k\u00f6nyveket, elmulasztotta a v\u00e1laszad\u00e1si hat\u00e1rid\u0151ket, tov\u00e1bb\u00e1 a panaszkezel\u00e9si szab\u00e1lyzat\u00e1t \u00e9s nyilv\u00e1ntart\u00e1s\u00e1t sem a jogszab\u00e1lyoknak megfelel\u0151en alak\u00edtotta ki.<br \/>\n    Az MNB a b\u00edrs\u00e1g kiszab\u00e1sa mellett a vonatkoz\u00f3 panaszkezel\u00e9si jogszab\u00e1lyok betart\u00e1s\u00e1ra k\u00f6telezte a v\u00e1llalkoz\u00e1st.<br \/>\n    A b\u00edrs\u00e1g \u00f6sszeg\u00e9nek meghat\u00e1roz\u00e1sa sor\u00e1n a jegybank s\u00falyos\u00edt\u00f3 k\u00f6r\u00fclm\u00e9nyk\u00e9nt \u00e9rt\u00e9kelte, hogy a felt\u00e1rt hi\u00e1nyoss\u00e1gok nagysz\u00e1m\u00fa \u00fcgyfelet \u00e9rintettek, a telefonos panaszok r\u00f6gz\u00edt\u00e9s\u00e9ben jelentkez\u0151 hiba k\u00fcl\u00f6n\u00f6sen hossz\u00fa id\u0151n kereszt\u00fcl \u00e1llt fenn, s a vizsg\u00e1lt panaszok k\u00f6zel egytized\u00e9n\u00e9l t\u00f6rt\u00e9nt k\u00e9sedelmes v\u00e1laszad\u00e1s. Enyh\u00edt\u0151 k\u00f6r\u00fclm\u00e9nynek sz\u00e1m\u00edtott ugyanakkor az OTP Faktoring Zrt. egy\u00fcttm\u0171k\u00f6d\u0151 magatart\u00e1sa, valamint a hi\u00e1nyoss\u00e1gok azonnali kik\u00fcsz\u00f6b\u00f6l\u00e9s\u00e9re tett int\u00e9zked\u00e9se.(MTI)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Magyar Nemzeti Bank (MNB) 7,8 milli\u00f3 forint fogyaszt\u00f3v\u00e9delmi b\u00edrs\u00e1got szabott ki az OTP Faktoring Zrt.-re jogs\u00e9rt\u0151 panaszkezel\u00e9si gyakorlata miatt &#8211; k\u00f6z\u00f6lte az MNB kedden.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[19,7],"tags":[],"_links":{"self":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts\/77355"}],"collection":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/comments?post=77355"}],"version-history":[{"count":1,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts\/77355\/revisions"}],"predecessor-version":[{"id":77356,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts\/77355\/revisions\/77356"}],"wp:attachment":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/media?parent=77355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/categories?post=77355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/tags?post=77355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}