{"id":49585,"date":"2014-11-12T16:18:36","date_gmt":"2014-11-12T15:18:36","guid":{"rendered":"http:\/\/stockportal.hu\/?p=49585"},"modified":"2014-11-12T15:48:35","modified_gmt":"2014-11-12T14:48:35","slug":"felmeres-keszul-a-magyarorszagi-telefonos-ugyfelszolgalati-piacrol","status":"publish","type":"post","link":"https:\/\/gazdasagportal.hu\/index.php\/felmeres-keszul-a-magyarorszagi-telefonos-ugyfelszolgalati-piacrol\/","title":{"rendered":"Felm\u00e9r\u00e9s k\u00e9sz\u00fcl a magyarorsz\u00e1gi telefonos \u00fcgyf\u00e9lszolg\u00e1lati piacr\u00f3l"},"content":{"rendered":"<p><strong>A Direkt \u00e9s Interakt\u00edv Marketing Sz\u00f6vets\u00e9g (DIMSZ) a KPMG Tan\u00e1csad\u00f3 Kft.-vel k\u00f6z\u00f6sen m\u00e9ri fel a magyarorsz\u00e1gi telefonos \u00fcgyf\u00e9lszolg\u00e1lati piacot &#8211; k\u00f6z\u00f6lte a sz\u00f6vets\u00e9g \u00e9s a KPMG szerd\u00e1n az MTI-vel.<\/strong><!--more--><\/p>\n<div class=\"ads-in-post1\"><div id=\"gazdasagportal.hu_fullbanner_wideboard\"><\/div>\r\n<\/div>\n<p>    A k\u00f6zlem\u00e9ny szerint ez az els\u0151 magyarorsz\u00e1gi \u00e1tfog\u00f3 kutat\u00e1s a call center ipar\u00e1gr\u00f3l, c\u00e9lja, hogy k\u00e9pet adjon a szektor m\u00e9ret\u00e9r\u0151l, \u00fczleti trendjeir\u0151l, technikai felszerelts\u00e9g\u00e9r\u0151l, hum\u00e1ner\u0151forr\u00e1s h\u00e1tter\u00e9r\u0151l.<br \/>\n    A direktmarketing-piac m\u00e9rete 2013-ban 28,9 milli\u00e1rd forint volt, ebb\u0151l a call center szektor k\u00f6lt\u00e9se 4,4 milli\u00e1rd forintot tesz ki &#8211; olvashat\u00f3 a k\u00f6zlem\u00e9nyben. A DIMSZ egy tavalyi kutat\u00e1sa szerint az outsource call centerek fel\u00e9ben a f\u0151\u00e1ll\u00e1s\u00fa alkalmazottak sz\u00e1ma egy \u00e9s 20 k\u00f6z\u00f6tt van, \u00e9s legt\u00f6bben megb\u00edz\u00e1sos st\u00e1tuszban dolgoznak.<br \/>\n    Az oper\u00e1tortoborz\u00f3i csatorn\u00e1kn\u00e1l vezet az internet, a spont\u00e1n jelentkez\u00e9s \u00e9s a c\u00e9gen bel\u00fcli jelentkez\u00e9s. Az \u00fcgyf\u00e9lszolg\u00e1latos munkav\u00e1llal\u00f3k 73 sz\u00e1zal\u00e9ka contact centerben dolgozik, \u00e9s csak 27 sz\u00e1zal\u00e9kuk t\u00e1vmunk\u00e1ban. A v\u00e1laszad\u00f3 c\u00e9gek k\u00e9tharmada bej\u00f6v\u0151 \u00e9s kimen\u0151 szolg\u00e1ltat\u00e1sokat is ny\u00fajt, c\u00e9lcsoport tekintet\u00e9ben csak a lakoss\u00e1g fel\u00e9 szolg\u00e1ltatnak. Fele-fele ar\u00e1nyban szolg\u00e1ltatnak belf\u00f6ldre, illetve k\u00fclf\u00f6ldre. A kit\u00f6lt\u0151 c\u00e9gek 43 sz\u00e1zal\u00e9ka alkalmaz hangr\u00f6gz\u00edt\u00e9st \u00e9s 40 sz\u00e1zal\u00e9ka haszn\u00e1l VoIP technol\u00f3gi\u00e1t.(MTI)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Direkt \u00e9s Interakt\u00edv Marketing Sz\u00f6vets\u00e9g (DIMSZ) a KPMG Tan\u00e1csad\u00f3 Kft.-vel k\u00f6z\u00f6sen m\u00e9ri fel a magyarorsz\u00e1gi telefonos \u00fcgyf\u00e9lszolg\u00e1lati piacot &#8211; k\u00f6z\u00f6lte a sz\u00f6vets\u00e9g \u00e9s a KPMG szerd\u00e1n az MTI-vel.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts\/49585"}],"collection":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/comments?post=49585"}],"version-history":[{"count":1,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts\/49585\/revisions"}],"predecessor-version":[{"id":49586,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/posts\/49585\/revisions\/49586"}],"wp:attachment":[{"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/media?parent=49585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/categories?post=49585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gazdasagportal.hu\/index.php\/wp-json\/wp\/v2\/tags?post=49585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}